Underwriting & Insurance Operations Associate at Dawit Insurance Agency
Who We Are
Dawit Insurance Agency is a trusted insurance intermediary in Kenya, specializing in commercial, financial, and liability lines. We believe in stewardship, making a difference, and excellenceโvalues that define our team culture and customer experience. We take a hands-on approach to guide clients through the insurance landscape with professionalism, integrity, and a commitment to solving real business challenges.
The Role
We are looking for a driven, detail-oriented, and customer-focused professional to lead our underwriting and insurance operations. This role is critical to maintaining operational efficiency, ensuring compliance, and driving business growth. If you have a passion for underwriting, a leadership mindset, and a desire to work in a company that values trust, problem-solving, and continuous learning, this is your opportunity.
Key Responsibilities
Leadership & Team Management
โ Supervise and mentor the underwriting and claims team.
โ Promote a culture of accountability, excellence, and innovation.
โ Ensure underwriting officers meet performance targets.
Underwriting & Claims Management
โ Oversee underwriting processes to ensure risk assessments are accurate.
โ Ensure compliance with KYC and AML standards.
โ Lead claims processing with a focus on fast, fair resolutions.
Client Relationship & Sales Support
โ Provide technical underwriting support to clients and sales teams.
โ Drive cross-selling and upselling initiatives.
โ Enhance customer retention by ensuring superior service delivery.
Operational Efficiency & Compliance
โ Maintain accurate records on HubSpot & Inscloud.
โ Ensure adherence to industry regulations and internal policies.
โ Streamline processes for better productivity and service excellence.
What We Are Looking For
Education & Qualifications
โ Degree in Actuarial Science, Business, or related field.
โ Diploma in Insurance (AIIK/CII) is preferred.
โ Certificate of Proficiency (COP) or ECOP is a must.
Experience & Skills
โ 1+ years in underwriting & insurance operations.
โ Strong analytical, decision-making, and problem-solving skills.
โ Familiarity with insurance technology & CRM tools (HubSpot, Inscloud).
Cultural & Work Ethic Fit
โ You believe in stewardshipโtaking ownership of your work and responsibilities.
โ You are committed to making a differenceโcontinuously learning and improving.
โ You strive for excellenceโgoing beyond expectations to achieve outstanding results.
โ You are customer-focused, process-driven, and a team player.
Why Join Us?
- Work in a fast-growing, forward-thinking insurance agency.
- Lead a team with autonomy and impact.
- Be part of a company that values leadership, innovation, and ethics.
- Competitive salary within an empowered, supportive environment.
How to Apply
Complete the Digital Application Form: [Apply Here]
Shortlisted candidates will undergo a 3-stage selection process:
- Phase 1: Initial Screening via Google Forms
- Phase 2: Online Interview (Technical & Leadership Assessment)
- Phase 3: Culture Fit Interview
- Application closes: Wednesday 5th 2025
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